wsoPrivacy Policy

This page describes what we collect when you use wso and how we keep that data protected. We at wso take your privacy seriously. When you register an account, deposit funds, or play on our platform, we collect personal information to verify your identity, process payments, and comply with local regulations.

Our privacy practices centre on transparency and security. We use encryption to protect your data, limit access to authorized staff, and do not sell your information to third parties. We collect only what we need to operate wso fairly and securely.

What we collect on wso

We collect different types of information depending on how you use wso. When you register, we ask for your email address, full name, date of birth, and phone number. We also collect your residential address and country of residence. This information is required to verify your identity and comply with anti-money-laundering (AML) regulations.

When you deposit or withdraw funds, we collect payment information—such as your bank account details or e-wallet linked to DANA, e-wallet, mobile banking, or other payment methods. We do not store your full payment credentials; instead, we store a reference token that allows us to process future transactions securely.

For identity verification (KYC), we ask you to upload a copy of a valid ID document (passport, national ID, or driver's license). We use this document to confirm your identity and prevent fraud. We also collect your IP address, device type, and browser information for security and fraud prevention purposes.

Account data

Email, name, date of birth, address, phone number. Required for account verification and regulatory compliance.

Payment data

Bank account or e-wallet reference. Used to process deposits and withdrawals; not stored in plain text.

ID document

Copy of valid ID for KYC verification. Stored securely and used only for identity confirmation.

Device data

IP address, browser type, device ID. Collected for security, fraud prevention, and platform analytics.

We also collect gameplay data—such as your betting history, game sessions, and account balance—to provide our services and detect suspicious activity. This data is stored in our secure databases and is accessible only to authorized wso staff.

How we use your data on wso

We use your personal data for several purposes. First, we verify your identity to comply with local KYC and AML regulations. This verification is mandatory before you can withdraw funds from wso. Second, we use your payment information to process deposits and withdrawals to your registered bank account or e-wallet.

Third, we use your data to detect and prevent fraud, money laundering, and other illegal activities. We monitor account activity for unusual patterns—such as rapid deposits followed by immediate withdrawals or access from multiple countries in a short time. If we detect suspicious activity, we may freeze your account pending investigation.

Fourth, we use your data to communicate with you about your account, including password resets, security alerts, and updates to our policies. We may also contact you if we need additional information for verification or if we detect a security issue.

We at wso do not use your personal data for marketing or advertising without your explicit consent. We do not sell your data to third parties.

Fifth, we use aggregated and anonymized data to improve wso—such as analyzing which games are most popular, which payment methods are preferred, or which times of day see the most activity. This data cannot be traced back to you individually.

Third-party processors and data sharing on wso

We share your data with third parties only when necessary to operate wso or comply with law. Our payment processors (such as DANA, e-wallet, mobile banking, and our bank partners) receive your payment information to process deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to complete transactions.

Our identity verification partner receives your ID document and personal details to confirm your identity. This partner is a specialized KYC provider and uses your data only for verification purposes. We do not share your data with marketing companies, data brokers, or other third parties for commercial purposes.

We may disclose your data if required by law—such as if a court orders us to provide information or if a government agency requests data for regulatory or law-enforcement purposes. We will comply with such requests to the extent required by law.

Data security and encryption on wso

We use industry-standard encryption (TLS 1.2 or higher) to protect all communication between your device and our servers. Your password is encrypted and never stored in plain text. We use secure authentication methods, including two-factor authentication (2FA), to prevent unauthorized access to your account.

Our servers are located in secure data centres with restricted physical access. Only authorized wso staff can access your personal data, and all staff are bound by confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We retain your personal data for as long as your account is active and for a reasonable period afterward to comply with legal and regulatory requirements. If you close your account, we retain your data for up to seven years to comply with anti-money-laundering regulations, after which we securely delete it.

Your rights regarding data on wso

You have the right to access your personal data held by wso. You can request a copy of your data by contacting our support team. We will provide your data in a portable format within 30 days of your request.

You have the right to correct inaccurate data. If you notice that your name, address, or other information is incorrect, you can update it in your account settings or contact our support team to make changes.

You have the right to request deletion of your data, subject to legal retention requirements. If you close your account and request data deletion, we will delete your data after the retention period required by law (typically seven years for AML compliance).

Cookies and tracking on wso

We use cookies to remember your login session and preferences. These cookies are essential for wso to function—without them, you would need to log in every time you visit. We do not use cookies for tracking or advertising purposes.

You can disable cookies in your browser settings, but doing so may prevent wso from functioning properly. We do not use third-party tracking pixels or analytics services that track you across other websites.

Contact us about privacy on wso

If you have questions about our privacy practices, wish to exercise your rights regarding your data, or have a privacy concern, contact our support team. We offer English-language assistance and aim to respond to privacy inquiries within 10 business days.

You can reach us via the support channels listed in our legal noticeFor urgent privacy or data-security concerns, you may escalate your inquiry to our data protection officer. We take all privacy concerns seriously and will investigate and respond to your inquiry in good faith.

Our services are available only where local law permits. We do not offer wso access in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access to wso complies with their own jurisdiction's law. If you have questions about data handling in your specific jurisdiction, contact our support team and we will provide guidance based on applicable local regulations.